RightNow Extends Customer Experience Suite with Intent Guide for Facebook and Mobile
"As more consumers interact with brands on Facebook and mobile devices, companies need a way to ensure they are delivering great customer experiences to these burgeoning channels. With RightNow Intent Guide for Facebook and Mobile, RightNow extends today's best-in-class online natural language search capabilities to enable organizations to better understand what customers want and make sure they get the most relevant information possible via Facebook or on their mobile device." David Vap, chief solutions officer, RightNow
Nov 30, 2011 12:00 AM
MarketWatch