Nuance to launch a new packaged speech-based call routing system called Open Call Steering
Nuance Communications has just launched a new packaged speech-based call routing system called Open Call Steering. The company is positioning this product as an alternative to touch-tone IVRs and a solution to the problem of mis-routed calls.
May 23, 2006 12:00 AM
ICMI - International Customer Management Insitute